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Welcome

Refund and Returns Policy

Refunds and Returns Policy

Effective Date: 24/09/2024

Welcome to Constasia Pizza House! We strive to provide you with the best pizza and customer service. However, if you are not fully satisfied with your order, we are here to assist you. This Refunds and Returns Policy outlines the conditions and process for product returns, refunds, and any associated costs. Please read this policy carefully before placing your order.

1. General Policy

At Constasia Pizza, we ensure that every product meets our quality standards. Due to the perishable nature of our products, we cannot accept returns for any food items unless they are found to be defective, incorrect, or unsatisfactory in accordance with this policy.

2. Eligibility for Refunds and Returns

a. Defective or Incorrect Items

If you receive an order that is defective, damaged, or incorrect, you may request a refund or replacement. Examples of such cases include:

  • Wrong pizza or incorrect toppings.
  • Burnt or undercooked pizza.
  • Missing items from your order.

b. Conditions for Returns

To be eligible for a refund or return:

  • The issue must be reported within 24 hours of receiving your order.
  • The product must be in the original packaging (where applicable) and should not have been tampered with, consumed, or heavily modified.
  • You may be asked to provide photographic evidence of the issue.

c. Non-Returnable Items

Due to health and safety regulations, we do not accept returns of any pizza or food product that has been opened or consumed, unless there is clear evidence of a defect or error in the order.

3. How to Initiate a Return or Request a Refund

If you believe you are eligible for a return or refund, please follow these steps:

  1. Contact Us:
    Send an email to doubledeji@yahoo.com with the subject line “Refund/Return Request.” Please include the following details:
    • Your order number.
    • A brief description of the issue.
    • Photographic evidence of the defect or error (if applicable).
    • Your contact details for follow-up.
  2. Response Time:
    We will acknowledge your request within 24 hours and may request additional information if necessary. We aim to resolve refund and return requests as quickly as possible.
  3. Return Processing:
    If a return is approved, we will inform you of any steps required to facilitate the return process.

4. Refunds

a. Refund Process

If your refund request is approved, the refund will be processed in the original method of payment within 7-10 business days of approval. You will receive an email notification confirming the refund has been issued.

b. Partial Refunds

In certain cases, only a partial refund may be granted (e.g., if only part of your order is incorrect or defective).

c. Non-Refundable Situations

We do not offer refunds in the following situations:

  • Orders that were delivered correctly and without defect.
  • Requests made after 24 hours of delivery.

5. Fees and Costs

a. No Return Fees

We do not charge any fees for initiating a return or refund request. However, if a replacement or re-delivery is requested due to incorrect information provided by the customer (such as incorrect address or order details), additional delivery fees may apply.

b. Shipping or Delivery Fees

Delivery fees are generally non-refundable unless the issue was due to an error on our part (e.g., incorrect or defective product delivered).

6. Cancellation Policy

You may cancel your order within 10 minutes of placing it by contacting us at doubledeji@yahoo.com. After this period, the preparation process may have begun, and we cannot guarantee that the order will be canceled. If your order has already been prepared or dispatched, cancellation may not be possible.

7. Customer Support

If you have any questions or concerns regarding our Refunds and Returns Policy, or if you need assistance with your order, please contact us:

We are committed to providing excellent customer service and ensuring you have a positive experience with Constasia Pizza House.

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review this policy periodically. Your continued use of our services following any changes to the policy constitutes acceptance of those changes.

By ordering from constasiapizzahouse.com, you agree to this Refunds and Returns Policy

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